What you should know in case of a collision.

Should your Audi vehicle be damaged in a collision, we want to ensure that you can get help right away. This means access to repair facilities that meets our and your high standards for workmanship, integrity and safety. Take a moment to familiarize yourself the contents of this page. It can assist you with the police, your insurance company and your repairs. It also provides valid reasons why Audi Authorized Collision Repair Facilities are recommended for your Audi collision repair.

In the event of a collision,
the following suggestions may assist you.

  • Stop - no matter how minor the collision - in a safe, well-lit area.
  • Notify the local police. Ask for an ambulance if necessary.
  • Have your driver's license, registration and insurance information ready
    when the police arrive.
  • Write down the names and phone numbers of any witnesses and information of the injured, if any.
  • Use your phone's camera or carry a camera in the glove box to document
    the vehicles and the scene.
  • If necessary, contact Audi Roadside Assistance*1 and have your vehicle towed to your
    Audi Authorized Collision Repair Facility.*2
  • Notify your insurance company.

Why you should demand repairs
by an Audi Authorized Collision Repair Facility
  • Eligible customers receive complimentary towing to the facility via
    Audi Roadside Assistance.
  • Audi Genuine Parts for all repairs help maintain the original performance
    and integrity of your Audi.
  • Limited warranty covers all Audi Genuine Parts.*3
  • Audi trained repair technicians use factory-approved procedures that help
    produce safer repairs and get you back on the road in less time.
  • These facilities have made extensive investments in Audi specified tooling
    to help ensure that their technical staff
    has the right tools for all repairs.
  • Only Audi Approved Aluminum Repair Facilities are factory-authorized to repair
    Audi ASF® aluminum construction.
  • First-quality repairs help maximize vehicle value.
  • Limited lifetime warranty on paint repairs through OEM paint suppliers.*4

Your rights as a customer.

Whether you financed the purchase of your Audi or you are leasing it, collision insurance is required. This helps protect you and the finance company by helping to ensure sufficient funds are available to repair the vehicle. Certain consumer rights are included with the purchase of an automotive insurance policy.*5

  • The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy.
  • You may cancel or change insurance at any time. You don't have to wait your policy is up for renewal.*6
  • While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired. Unless, that right is limited by your insurance policy.*7
  • Insist that your insurer and repair facility agree to the use of Audi Genuine Parts during the repair. Also insist on Audi approved repair procedures to make all repairs.*7
  • By choosing an Audi Authorized Collision Repair Facility,*2 you ensure that the correct parts and procedures are used for repairs.


Audi Chandler

7460 West Orchid Lane
Directions Chandler, AZ 85226

  • Sales: 888-685-2593
  • Service: 866-980-7039
  • Parts: 877-465-2812


  • Monday 7am-6pm
  • Tuesday 7am-6pm
  • Wednesday 7am-6pm
  • Thursday 7am-6pm
  • Friday 7am-6pm
  • Saturday 8am-2pm
  • Sunday Closed
See All Department Hours

Dealership Hours

  • Monday 9:00AM-7:00PM
  • Tuesday 9:00AM-7:00PM
  • Wednesday 9:00AM-7:00PM
  • Thursday 9:00AM-7:00PM
  • Friday 9:00AM-7:00PM
  • Saturday 9:00AM-6:00PM
  • Sunday 11:00AM-5:00PM

Parts Dept. Hours

  • Monday 7am-6pm
  • Tuesday 7am-6pm
  • Wednesday 7am-6pm
  • Thursday 7am-6pm
  • Friday 7am-6pm
  • Saturday 8am-2pm
  • Sunday Closed

Service Dept. Hours

  • Monday 7am-6pm
  • Tuesday 7am-6pm
  • Wednesday 7am-6pm
  • Thursday 7am-6pm
  • Friday 7am-6pm
  • Saturday 8am-2pm
  • Sunday Closed
Audi Service Information
You decide where your vehicle will be repaired. Contact your local Audi Dealership for the nearest Audi Authorized Collision Repair Facility or contact:

Audi Customer Experience:
1.800.822.AUDI (2834)

Audi Roadside Assistance:

1.866.478.3456 (for A8 and R8 owners)
*1 Audi Roadside Assistance provided by a third party.

*2 Audi Authorized Collision Repair Facilities are independent businesses not affiliated with Audi of America, Inc.

12 months or 12,000 miles, whichever comes first. In the event that a replacement part fails within the warranty period,
labor costs to replace that part will be covered. See dealer for details.

*4 See your authorized Audi Dealer for details.

*5 Please refer to your local/state laws.

*6 Contact your insurance professional and review your policy for more information.

*7 Audi Genuine Parts are available except where prohibited by state law.