What you should know in case of a collision.

Should your Audi vehicle be damaged in a collision, we want to ensure that you can get help right away. This means access to repair facilities that meets our and your high standards for workmanship, integrity and safety. Take a moment to familiarize yourself with the contents of this page. It can assist you with the police, your insurance company and your repairs. It also provides valid reasons why Audi Authorized Collision Repair Facilities are recommended for your Audi collision repair.

In the event of a collision, the following suggestions may assist you.

• Stop - no matter how minor the collision - in a safe, well-lit area.
• Notify the local police. Ask for an ambulance if necessary.
• Have your driver's license, registration and insurance information ready when the police arrive.
• Write down names and phone numbers of all vehicle occupants, any witnesses, and, if possible, information on any injured parties.
• Use your smartphone's camera to help document the vehicles and collision scene.
• If necessary, contact Audi Roadside Assistance*1 and have your vehicle towed to your Audi Authorized Collision Repair Facility.*2
• Notify your insurance company.

Why you should demand repairs by an Audi Authorized Collision Repair Facility.

• Trained, Audi-Certified technicians (80 hours of training/yr, average) work on your vehicle and use Audi-approved, specialized tools.
• Independent shops may not use Audi Genuine Parts.
• Audi-authorized shops are best trained in repairing Audi ASF aluminum construction.
• Complimentary towing via Audi Roadside Assistance.*1
• 190 Audi-authorized collision repair shops in the US.

Your rights as a customer.

Whether you financed the purchase of your Audi or you are leasing it, collision insurance is required. This helps protect you and the finance company by helping to ensure sufficient funds are available to repair the vehicle. Certain consumer rights are included with the purchase of an automotive insurance policy.*5

• The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy.
• You may cancel or change insurance at any time. You don't have to wait your policy is up for renewal.*6
• While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired. Unless, that right is limited by your insurance policy.*7
• Insist that your insurer and repair facility agree to the use of Audi Genuine Parts during the repair. Also insist on Audi approved repair procedures to make all repairs.*7
• By choosing an Audi Authorized Collision Repair Facility,*2 you ensure that the correct parts and procedures are used for repairs.

*1 Audi Roadside Assistance provided by a third party.

*2 Audi Authorized Collision Repair Facilities are independent businesses not affiliated with Audi of America, Inc.

*3 12 months or 12,000 miles, whichever comes first. In the event that a replacement part fails within the warranty period,
labor costs to replace that part will be covered. See dealer for details.

*4 See your authorized Audi Dealer for details.

*5 Please refer to your local/state laws.

*6 Contact your insurance professional and review your policy for more information.

*7 Audi Genuine Parts are available except where prohibited by state law.